Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Besotted By Pearls website ("Website") and the purchase of products offered through the Website. By accessing the Website or placing an order, you agree to be bound by the following Terms, namely:

1. Definitions

Throughout these Terms:

"Firm", "we", "us", and "our" refer to Besotted By Pearls.
"Customer", "you", and "your" refer to any person accessing the Website or purchasing products.
"Products" refer to all jewelry and related items offered for sale through the Website.
"Website" refers to this website.

2. Eligibility

By using this Website, you represent that:

You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding contracts.
All information provided by you is accurate, complete, and current.

3. Products and Craftsmanship

All jewelry offered by Besotted By Pearls is handcrafted or assembled in small batches.

As a result:

Minor variations in colour, length of jewelry and texture on pearl may occur between product photographs and the final product.
Product dimensions, weights, and measurements are approximate.
Handmade characteristics are not defects and do not qualify for returns or refunds.

4. Natural Pearl Characteristics

Our jewelry incorporates genuine pearls and other natural materials.

Customers acknowledge that natural pearls may vary in:

Shape
Size
Surface texture
Lustre
Colour
Overtone
Natural markings

Such variations are inherent characteristics of genuine pearls and shall not be considered defects, deficiencies, or grounds for return, replacement, or refund.

5. Sterling Silver and Hallmarking

Our silver jewelry is manufactured using 925 sterling silver components and submitted for hallmarking through authorized hallmarking facilities.

Minor surface marks, hallmark impressions, or manufacturing tolerances arising during the hallmarking process shall not constitute defects.

Hallmarking certifies precious metal purity and does not guarantee against future wear, scratches, tarnishing, accidental damage, or misuse.

6. Product Certification

Certain products may be accompanied by pearl testing reports, authenticity certificates, or other documentation.

Certificates are issued based on the findings of the relevant testing authority at the time of examination and should not be interpreted as warranties beyond the scope of the certification issued.

7. Pricing

All prices displayed on the Website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Correct pricing errors.
Modify prices without prior notice.
Cancel orders affected by technical or pricing inaccuracies.

In the event of a pricing error, customers will be notified and offered the option to proceed at the correct price or receive a full refund.

8. Taxes

Applicable taxes, including GST where required, will be charged in accordance with Indian law.

International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, and other charges imposed by their destination country.

9. Order Acceptance

Submission of an order does not constitute acceptance by Besotted By Pearls.

An order is accepted only when:

Payment has been successfully received; and
The order has passed internal verification and processing procedures.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, abuse, unauthorized resale, or violation of these Terms.

10. Production and Processing

Many products are prepared following order placement.

Orders may undergo:

Manufacturing or finishing processes.
Hallmarking procedures.
Certification procedures.
Quality inspections.

Processing timelines are estimates only and may vary depending on production requirements and third-party service providers.

11. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms an integral part of these Terms.

Estimated delivery dates are indicative and not guaranteed.

We shall not be liable for delays caused by:

Courier services.
Customs authorities.
Government actions.
Natural disasters.
Force majeure events.
Circumstances beyond our reasonable control.

12. Risk of Loss

Risk of loss and ownership of products pass to the customer upon delivery to the shipping address provided during checkout.

Customers are responsible for safeguarding delivered products.

13. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return, Replacement & Refund Policy.

By placing an order, customers acknowledge that they have reviewed and accepted the applicable policy.

14. Product Care

Customers are responsible for following reasonable jewelry care practices.

We shall not be liable for damage arising from:

Improper storage.
Exposure to chemicals.
Perfumes.
Cosmetics.
Water damage.
Impact damage.
Improper cleaning methods.
Normal wear and tear.

15. Intellectual Property

All content on the Website, including:

Logos
Brand names
Product photographs
Product descriptions
Artwork
Designs
Graphics
Text
Layouts

is owned by or licensed to Besotted By Pearls and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used without prior written consent.

16. User Conduct

You agree not to:

Use the Website for unlawful purposes.
Interfere with Website functionality.
Attempt unauthorized access to systems or data.
Submit false, misleading, or fraudulent information.
Impersonate another person or entity.

17. Fraud Prevention

We reserve the right to investigate and refuse transactions that appear suspicious, fraudulent, abusive, or intended to exploit promotional offers, return policies, or payment systems.

Additional identity verification may be requested before processing certain orders.

18. Disclaimer of Warranties

Except as expressly stated and to the extent permitted by law, all products and services are provided on an "as is" and "as available" basis.

We make no representation or warranty regarding uninterrupted Website availability, error-free operation, or compatibility with any specific purpose.

19. Limitation of Liability

To the maximum extent permitted by law, Besotted By Pearls shall not be liable for:

Indirect damages.
Consequential damages.
Special damages.
Incidental damages.
Loss of profits.
Loss of business opportunities.
Loss of goodwill.
Data loss.

Our total liability arising from any claim shall not exceed the purchase price paid for the specific product giving rise to the claim.

20. Force Majeure

We shall not be liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including:

Natural disasters.
Floods.
Fire.
Earthquakes.
Epidemics.
Pandemics.
Government restrictions.
War.
Civil unrest.
Transportation disruptions.
Utility failures.

21. Third-Party Services

The Website may utilize third-party payment processors, logistics providers, certification agencies, and technology platforms.

We are not responsible for the acts, omissions, policies, or services of third parties.

22. Privacy

Collection and processing of personal information are governed by our Privacy Policy, which forms part of these Terms.

23. Modifications

We reserve the right to modify these Terms at any time.

Updated Terms will become effective upon publication on the Website.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

24. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, any dispute arising out of or relating to the Website, products, orders, payments, returns, refunds, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Kota, Rajasthan, India.