Frequently Asked Questions (FAQs)

About Our Jewelry

Are your pearls genuine?

Yes. We use genuine freshwater pearls selected for their beauty, lustre, and character.

As pearls are natural products, each pearl may vary slightly in shape, size, colour, surface texture, and lustre. These variations are a natural characteristic of genuine pearls and contribute to the uniqueness of every piece.

Why doesn't my jewelry look exactly like the product photo?

Each piece is handcrafted and features natural pearls. Variations in pearl shape, colour, lustre, and surface characteristics are expected and should not be considered defects.

Additionally, lighting conditions and screen settings may cause slight differences between photographs and the actual product.

Is each piece handmade?

Our jewelry is handcrafted or assembled in small batches with careful attention to detail. Due to the handcrafted nature of our products, slight variations may occur from piece to piece.

What materials do you use?

Our jewelry is crafted using 925 Sterling Silver and genuine freshwater pearls, along with other carefully selected materials depending on the design.

What is 925 Sterling Silver?

925 Sterling Silver consists of 92.5% pure silver and 7.5% alloying metals, which improve strength and durability while maintaining the beauty of silver.

Hallmarking & Certification

Is your silver hallmarked?

Yes. Where applicable, our sterling silver jewelry is submitted for hallmarking through recognized hallmarking facilities before dispatch.

What does the hallmark mean?

A hallmark is an independent verification of precious metal purity. It indicates that the silver has been tested and meets the declared purity standard.

Do all products come with a certificate?

Where applicable, products may be accompanied by hallmarking details, pearl testing reports, or authenticity documentation.

Certification availability may vary depending on the product and testing requirements.

Does certification guarantee the jewelry forever?

No. Certification reflects the findings of the testing authority at the time the item was examined and is not a warranty against future wear, accidental damage, or misuse.

Ordering & Production

Why isn't my order shipped immediately?

Many of our pieces are prepared after an order is placed.

Before dispatch, jewelry may undergo:

• Final preparation and finishing.

• Hallmarking procedures.

• Pearl testing and certification processes.

• Quality inspection.

This helps ensure that every piece meets our quality standards before reaching you.

How long does order processing take?

Order processing, hallmarking, certification, and quality verification typically require approximately 2–3 business days before dispatch.

During peak periods, processing times may be slightly longer.

Can I modify or cancel my order?

Please contact us as soon as possible after placing your order.

Once production, hallmarking, certification, packaging, or shipping processes have begun, modifications or cancellations may not be possible.

Shipping & Delivery

Do you ship across India?

Yes. We offer shipping throughout India.

Do you ship internationally?

International shipping may be available for selected destinations. Availability, shipping costs, customs duties, and delivery timelines vary by country.

How long does delivery take?

After dispatch:

• India: Typically 3–7 business days.

• International: Typically 7–21 business days.

Actual delivery times may vary depending on courier operations, customs procedures, and other factors beyond our control.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been dispatched, where available.

Are customs duties included for international orders?

No. Any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country are the responsibility of the customer.

Returns, Refunds & Warranty

Do you accept returns?

Returns are accepted only if the product is received in a damaged condition and the claim is approved after review.

Can I return jewelry if I change my mind?

No. We do not accept returns based on change of mind, personal preference, gifting decisions, or similar reasons.

Why are returns restricted?

Due to the made-to-order nature of our products, quality assurance procedures, and hygiene considerations, returns are limited to eligible damage-related cases.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and provide:

• Your order number.

• Photographs of the packaging.

• Photographs and videos of the damaged item.

• An unboxing video showing the sealed package being opened.

Who pays for return shipping?

Unless otherwise agreed, customers are responsible for return shipping costs associated with approved return or warranty claims.

Do you provide a warranty?

Yes. We provide a limited warranty against verified manufacturing defects for 30 days from the date of delivery.

What is covered under the warranty?

Examples may include:

• Defective clasps.

• Faulty soldering.

• Manufacturing defects in workmanship.

• Pearl detachment resulting from a manufacturing defect.

What is not covered under the warranty?

The warranty does not cover:

• Normal wear and tear.

• Tarnishing.

• Scratches.

• Accidental damage.

• Improper care.

• Water damage.

• Chemical exposure.

• Third-party alterations.

• Loss or theft.

Jewelry Care

How should I store my jewelry?

Store jewelry in a clean, dry location away from direct sunlight, humidity, and chemicals.

When not in use, keep jewelry in its pouch, box, or a soft-lined jewelry case.

Can I wear my jewelry while bathing or swimming?

No. We recommend removing jewelry before bathing, swimming, exercising, or engaging in activities that may expose it to moisture, chemicals, or impact.

Can perfumes or cosmetics affect my jewelry?

Yes. Perfumes, lotions, cosmetics, hairsprays, cleaning products, and other chemicals may damage pearls and accelerate silver tarnishing.

Apply such products before putting on jewelry.

Will sterling silver tarnish?

Sterling silver may naturally tarnish over time due to exposure to air, moisture, and environmental factors. This is a normal characteristic of silver and does not indicate a defect.

How do I clean pearl jewelry?

Pearls should be cleaned gently with a soft, dry cloth after use.

Avoid harsh chemicals, abrasive cleaners, ultrasonic cleaners, or prolonged exposure to water.

Can I hang pearl necklaces for storage?

No. Hanging pearl strands may place stress on the thread over time and can reduce the lifespan of the strand. Pearl jewelry should be stored flat whenever possible.

Contact Us

How can I contact Besotted By Pearls?

For any questions regarding products, orders, shipping, returns, warranty claims, or jewelry care, please contact us using the contact details provided on our website.