Privacy Policy

Last Updated: June 30, 2026

Besotted By Pearls ("Firm", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our products and services.

By accessing or using our website, you consent to the collection and processing of your personal information in accordance with this Privacy Policy and applicable laws.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile phone number

  • Payment-related information

  • Account login details (if applicable)

Transaction Information

  • Products purchased

  • Order history

  • Payment status

  • Shipping details

  • Return and refund information

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and tracking information

Customer Communications

  • Emails

  • Contact form submissions

  • Customer support requests

  • Product inquiries

  • Feedback and reviews

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order.

  • When you create an account.

  • When you contact us.

  • When you subscribe to newsletters or promotional communications.

  • Through cookies and similar technologies.

  • Through third-party service providers assisting in website operations.

3. Purpose of Collection and Processing

We process personal information for legitimate business purposes, including:

Order Fulfilment

  • Processing orders.

  • Preparing products for dispatch.

  • Coordinating shipping and delivery.

  • Managing returns and refunds.

Customer Support

  • Responding to inquiries.

  • Providing after-sales support.

  • Handling complaints and grievances.

Payment Processing

  • Verifying and processing payments.

  • Preventing fraud and unauthorized transactions.

Website Improvement

  • Monitoring website performance.

  • Understanding customer preferences.

  • Improving user experience.

Marketing Communications

Where permitted by law, we may send:

  • Product updates.

  • Promotional offers.

  • Marketing communications.

  • Newsletters.

You may opt out of such communications at any time.

Legal Compliance

  • Compliance with legal obligations.

  • Tax compliance.

  • Regulatory reporting.

  • Fraud prevention.

  • Enforcement of contractual rights.

4. Legal Basis for Processing

We process personal information:

  • To fulfil orders and contractual obligations.

  • With your consent where required.

  • To comply with applicable laws.

  • For legitimate business interests that do not override your rights.

5. Payment Information

Payments are processed through independent payment service providers.

We do not store complete credit card, debit card, net banking, UPI, or other sensitive payment credentials on our servers.

Payment information is processed in accordance with the policies of the relevant payment gateway or payment processor.

6. Sharing of Information

We may share information with trusted third parties only to the extent necessary for business operations, including:

Logistics and Shipping Partners

To facilitate delivery of orders.

Payment Processors

To process transactions securely.

Technology Service Providers

For website hosting, analytics, security, and operational support.

Hallmarking, Certification, and Testing Service Providers

Where necessary to facilitate quality verification, hallmarking, certification, testing, or related processes.

Legal and Regulatory Authorities

Where disclosure is required by law, court order, government request, or regulatory requirement.

We do not sell, rent, or trade personal information to third parties for monetary consideration.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Operate website functions.

  • Remember preferences.

  • Improve website performance.

  • Measure traffic and engagement.

  • Support marketing and advertising activities.

Further information is available in our Cookie Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Policy.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce contractual rights.

When information is no longer required, we may delete, anonymize, or securely destroy it.

9. Data Security

We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information from:

  • Unauthorized access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

10. International Transfers

If you access our website or place orders from outside India, your information may be processed, stored, or transferred to jurisdictions where our service providers operate.

By using our services, you consent to such transfers subject to applicable legal requirements.

11. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request updating of incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Seek information regarding the processing of your personal information.

Requests may be submitted using the contact details provided below.

12. Children's Privacy

Our products and services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we may delete such information.

13. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review the privacy policies of those websites independently.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on this page together with the revised "Last Updated" date.

Continued use of the website following any update constitutes acceptance of the revised Privacy Policy.

15. Grievance Redressal and Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact at support.besottedbypearls@gmail.com 

We will make reasonable efforts to acknowledge and address privacy-related concerns in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection and data protection laws, any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Jaipur, Rajasthan, India.